We understand you might need to return something to us for a number of reasons. Please contact us before sending anything back.
Items must be returned to us via tracked postage or courier. Without a verifiable tracking number, you accept full risk of the item not reaching us. Returns not received by us will not qualify for replacement or refund.
1. You changed your mind
- We offer a 30-day return policy for change of That means if you’re not satisfied with your purchase, you can return it to us up to 30 days after you received it for your choice of exchange or full refund, excluding original delivery costs.
- All returned items must be in brand new, unused condition, in their original shipped packaging, and include all parts and Where returned items are not received by us in brand new condition, we will return them to you once you pay us the cost of redelivery to do so.
- Return shipping costs are non‐refundable. For exchanges, we will cover the cost of sending a replacement product back to
2. The item arrived damaged or missing parts
- All orders leave our warehouse in brand new undamaged If your item arrives damaged or missing parts, we will gladly replace it for you (or if stocks are exhausted, refund you in full) and reimburse you for any return shipping costs you incur to return the item to us. Please send us a copy of the receipt for any shipping costs you incur.
- All claims for damaged items must be made within 2 business days of receiving your It is important you open your order as soon as it is received, and notify our team immediately if there is any damage.
- Please take photographs of any damage and send to our team before sending the item back, as our team needs to report the damage to our insurer, delivery courier and warehouse.
3. The item is faulty
- Your purchase automatically comes with protections under Australian Consumer Law that cannot be All of our products are fully backed by manufacturer warranty (Unless clearly stated otherwise on the listings).
- Should your product be faulty, please contact our team so we can guide you through the correct process for having the fault rectified under the manufacturer Depending on the manufacturer’s warranty terms and requirements, we will either repair or replace it for you (or if stocks are exhausted, refund you) excluding original delivery costs.