We understand you might need to return something to us for a number of reasons. Please contact us before sending anything back. Items must be returned to us via tracked postage or courier (we will provide a return postage label). Without a verifiable tracking number, you accept full risk of the item not reaching us. Returns not received by us will not qualify for replacement or refund.

You changed your mind

  • We offer a 30-day return policy for change of mind. That means if you’re not satisfied with your purchase, you can return it to us up to 30 days after you received it for your choice of exchange or full refund.
  • All returned items must be in brand new, unused condition, in their original shipped packaging, and include all parts and where returned items are not received by us in brand new condition, we will return them to you once you pay us the cost of re-delivery to do so.

The item arrived damaged or missing parts

  • All orders leave our warehouse in brand new undamaged condition. If your item arrives damaged or missing parts, we will gladly replace it for you (or if stocks are exhausted, refund you in full) and reimburse you for any return shipping costs you incur to return the item to us (just ask our team to supply you with a return shipping label free of charge).
  • All claims for damaged items must be made within 2 business days of receiving your order. It is important you open your order as soon as it is received, and notify our team immediately if there is any damage.
  • Please take photographs of any damage and send to our team before sending the item back, as our team needs to report the damage to our insurer, delivery courier and warehouse.

The item is faulty

  • Your purchase automatically comes with protections under Australian Consumer Law. All of our products are fully backed by manufacturer warranty (Unless clearly stated otherwise on the listings).
  • Should your product be faulty, please contact our team so we can guide you through the correct process for having the fault rectified under the manufacturer. Depending on the manufacturer’s warranty terms and requirements, we will either repair or replace it for you (or if stocks are exhausted, refund you) excluding original delivery costs.