Frequently Asked Questions

Shipping Information

When will I receive my order?

We dispatch our orders typically on the same or next business day once we have received your order and cleared payment. How long it takes to reach you will depend on how far you live from our warehouse, which postage service you have selected, and how far you are from a capital or other major city. Deliveries to remote and regional areas do take longer, so please be patient. All deliveries are tracked, so you can monitor the progress of your parcel any time. Just check the tracking number link in your Purchases Dashboard. If you can’t find it or the delivery seems to be taking too long, please contact us any time and we’ll be glad to assist.

Who will deliver my order to me?

We send our parcels through several carriers including Australia Post. Which one we use for your order will depend on where you live and which carrier offers the most reliable and value‐priced service to your postcode.

Can I track my order online?

Of course you can. We’ll provide you with a tracking number once you order has been booked. Then once the consignment has been collected from our end, the tracking details will appear on the carrier’s website. If you have problems tracking your order you’re welcome to contact our team any time and we’ll gladly help you out.

Is my delivery insured against damage or loss?

Yes it is. But if the item arrives damaged, you must report the damage to us no later than the next business day together with photographs clearly showing the damage. This is a requirement of our carriers and insurers. Claims of damage cannot be accepted beyond the following business day, so it is very important that you open the parcel immediately you have received it and check for any damage.

What can I do if the delivery seems to be taking too long?

How long your order takes to reach you will depend on how far you live from our warehouse, which postage service you have selected, and how far you are from a capital or other major city. Deliveries to remote and regional areas do take longer, so please be patient. All deliveries are tracked, so you can monitor the progress of your parcel any time. Just check the tracking number link in your Purchases Dashboard. If you can’t find it or the delivery seems to be taking too long, please contact us any time and we’ll be glad to assist.

Where are you located?

We operate our main warehouse out of Green Fields, Adelaide. We are close to the city centre and packages leave our warehouse regularly throughout the day to ensure they reach their final destination as soon as possible. If you have any questions, you can contact our team and we’ll answer as quickly as we can during business hours.

Returns and Cancellations

If I need to return something, what do I do?

If there is a need to return something to us, the best thing is to contact us first, explain the issue or reason, and we’ll provide clear instructions on how to get the item back to us for a replacement or refund, whichever is appropriate. Please check the return policy on our website carefully before returning anything. Any items being returned to us, regardless of the reason, must be sent via a tracked service. If the return is not tracked, it makes it difficult for our team to verify that it has been returned, and if we do not receive it, we cannot provide a replacement or refund.

Can I cancel my order?

Once your order has been received by us, we dispatch typically the same day or the next business day. However, the way we process orders mean that once the order is in our fulfilment process, we cannot locate and remove it. So, if you genuinely need to cancel an order, when you receive the parcel, simply refuse the delivery and ask for it to be sent back to us. The carrier should do this at no cost to you. It is important if you plan to do this, that you notify out team first though. There is a chance we can ask the carrier to stop the delivery and return it to us. Once we receive the consignment back again, we will arrange a refund for you.

The part I ordered doesn’t fit. Can I send it back or exchange it?

Yes you can. Please read the return policy in the listing of the item you bought for full details of what can and can’t be returned, and how to do it.

Warranties and Claims

Do your products come with a warranty?

Yes. We offer warranty that our products will perform as they are expected to for up to 12 months. If during this time something fails, please contact us and we will provide instructions on how to return the item for repair, replacement or refund at our discretion.

If I need to make a warranty claim, what do I do?

Please contact us first and explain the problem. Photographs may help us to understand the problem too. In some cases we can provide instructions that will fix it. If the item needs to be repaired or replaced, we will give you instructions on how to return the item safely for repair, replacement or refund at our discretion.